Privacy Policy

This privacy policy governs the collection, storage, use of personal information collected by us, ES Parking Enforcement Ltd T/A Knightpark. It provides details about the personal information that we collect from you, how we use your personal information, and your rights regarding the personal information that we hold about you. Please read this privacy policy carefully. By using our services, you confirm that you have read, understood, and agree to this privacy policy in its entirety.

Data Controller

ES Parking Enforcement Ltd T/A Knightpark is the controller and responsible for this website.

Data Processor

ES Parking Enforcement Ltd T/A Knightpark also conducts data processing activities on behalf of its clients (who will be the data controller for such activities) and their customers. Where ES Parking Enforcement Ltd T/A Knightpark is a data processor, we may only process personal data in accordance with the controller’s documented instructions as set out in a data processing agreement or contractual arrangements. We may only transfer personal data out of the EEA and appoint sub-processors as permitted by the data processing agreement.

Contact us

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please email us at [email protected]. Please note that this email address is not intended or designed for any other communications.

Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO; the UK regulator for data protection issues; www.ico.org.uk).

External links

This website may include links to external websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow other parties to collect or share data about you. We do not control these external websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Changes to this Privacy Notice

We keep our privacy notice under regular review. This version was last updated on 20/09/2021.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

How is your personal data collected?

We use different methods to collect data from and about you, which may not always be collected directly from you, including through direct interactions, where you may give us your identity data, contact data, and financial data by filling in forms or by corresponding with us by post, telephone, email, or otherwise. This includes personal data you provide when you subscribe to publications and/or other marketing material; take part in a campaign where you share your personal data and experiences; approach and/or contract with us to perform services; share your knowledge and expertise with us; give us feedback; contact us online in a networking or social media forum; make an enquiry to our website; contact us to request our services.

We may also collect personal data using automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. This may also include your internet protocol (IP) address. We collect such personal data by using cookies, server logs, and other similar technologies.

We may also receive technical data from our website hosting provider, who may collect your IP address; however, this information is anonymised so Knightpark does not receive such data in a way that it can be personally identifiable and is therefore not personal data. We generate log files about browsing patterns; this is statistical data which does not identify you as an individual.

This website also uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”); Google Analytics uses cookies to analyse how visitors use the website.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform a contract we are about to enter into or have entered into with you
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
Where we need to comply with a legal or regulatory obligation
Where it is in the public interest to do so
With your explicit consent (which you may withdraw at any time)

The personal data we may collect about you

Personal data means data which relate to a living individual who can be identified from those data, or from those data and other information which is in our possession, or is likely to come into our possession, and includes any expression of opinion about an individual and any indication of our intentions or the intentions of any other person in respect of the individual.

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped examples of these together as follows:

Identity data including first name, maiden name, last name, username or similar identifier, marital status, emergency contacts, title, date of birth, profession, audio/visual recordings and gender
Contact data include billing address, delivery address, email address, and telephone numbers
Financial data include bank account and payment card details
Transaction data include details about payments to and from you
Technical data include IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our websites
Profile data include your interests, preferences, feedback, and any survey responses
Marketing and communications data include your preferences in receiving marketing and or newsletters from us and any communication preferences collected
Market research data including any personal and or special categories of personal data including health data, genetic or biometric data
Aggregated data consisting of statistical or demographic data for any purpose: these may be derived from your personal data but are not considered personal data by law, as these data do not directly or indirectly reveal your identity  
Subscription data including data collected from data agencies to whom you subscribe
Usage data include information about how you use our website

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (e.g. to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

Purpose for which we will use your personal data

The specific purposes for which we use personal data are set out in the table at the end of this Policy. We have also identified what our legitimate interests are, where appropriate.

Note that we may process your Personal Data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the details below.

Legitimate interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

Performance of contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

The website does not respond to the Do Not Track (DNT) setting configured on the user’s web browser.

Change of purpose

We will use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, if required, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosures of your personal data

We may have to share your personal data with the third parties set out below as well as those set out in the table above. We require all third parties to respect the security of your personal data and to treat it in accordance with the law:

The following external third parties:

Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services
HM Revenue & Customs, regulators, and other authorities based in the EEA or outside the EEA who require reporting of processing activities in certain circumstances including the public interest
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets; alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice

By providing us with your personal data you agree that ES Parking Enforcement Ltd T/A Knightpark may share personal data, on a confidential basis, to third-party individuals and organisations that assist us, including contractors, financial service providers, web hosts, and others as set out in the table and list above

International transfers

Whenever we transfer your personal data out of the EEA or the UK, we ensure a similar degree of protection is afforded by implementing at least one of the following safeguards:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of Personal Data in non-EU countries.

Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of Personal Data to third countries. We will also assess in-country standards as part of this process.

Knightpark Group will implement further supplementary measures where possible and appropriate including technical, organisational, and contractual measures to augment the above-mentioned safeguards.

Following the departure of the UK from the European Union, we will continue to take privacy of your data very seriously and manage your data according to the General Data Protection Regulations as they apply in the UK.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA or the UK.

Data security

We have put in place appropriate safeguards to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. If we share your personal data with our agents, contractors, and other third parties, we require they adhere to our Supplier Privacy and Security Requirements.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention: how long we use your personal data

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements. We are required by law to keep basic information about our customers (including contact, identity, financial and transaction data) for at least 6 years after they cease being customers for legal and tax-reporting purposes.

Details of retention periods for different aspects of your personal data are available in our retention policy, which you can request from us by contacting us.

In some circumstances we will anonymise your personal data or aggregate it (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your legal rights

Under certain circumstances, you have rights under data-protection laws in relation to your personal data. Where we have not collected the data directly from you, you have similar rights which may require you to communicate your request to the data controller from which ES Parking Enforcement Ltd T/A Knightpark received the data (ES Parking Enforcement Ltd T/A Knightpark would not have the ability to identify you should your data reside within a pseudonymised data set). You have the right to:

Request access to your personal data (commonly known as a “data subject access request” or “data portability request” or “right to know”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise, or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Request for erasure or deletion of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully, or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts your fundamental rights and freedoms. You also have the right to object if we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which overrides your rights and freedoms.

Please contact us if you would like to exercise any of these rights. You can do this by sending an email to [email protected].

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We will not discriminate against you for exercising any of the above rights. We try to respond to all legitimate requests within 1 month. Occasionally it may take us longer than 1 month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
To register you as a new customer	Identity Contact	Performance of a contract with you
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us	(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications	(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
The Knightforce app: Information to our clients to enable submission of a parking enforcement notice	Photographs of a car showing licence registration and parking contravention details	(a) Performance of a contract between you and the client (b) Necessary for our legitimate interests and that of our clients (to ensure parking fees are paid)
The Knightpad app: Entering vehicle number plate for submission of data to our servers	Vehicle registration data and duration of stay	(a) Performance of a contract between you and the client (b) Necessary for our legitimate interests and that of our clients (to ensure parking fees are paid)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Identity (b) Contact (c) Technical	(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical	Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences	(a) Technical (b) Usage	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications	Necessary for our legitimate interests (to develop our products/services and grow our business)

This site is owned and managed by ES Parking Enforcement Ltd.

ES Parking Enforcement Ltd is registered in England and Wales, Company registration number 09363453 Registered Office : City House, 131 Friargate, Preston, PR1 2EF

ES Parking Enforcement Ltd is registered with the Information Commissioner’s Office ZA092296.